Mall Scene: James Byrne, marketing manager PML Group with this week’s Out \ Look on Out of Home.
Mall Scene – More than Shopping Centres
In this week’s Out \ Look, we publish new research from our iQ programme ‘Mall Scene’ investigating retail trends amongst 300 Dubliners, aged 16-54. The findings suggest consumers look to shopping centres for far more than just shopping. Consumers are taking full advantage of both retail and leisure amenities that shopping centres have to offer.
The traditional shopping centre has long been characterized by its large department stores and surrounding clusters of retail apparel chains. But now, shopping centres combine retail with other non-retail attractions such as entertainment venues, expanded dining options, fitness centres and beauty services. These non-retail amenities help drive footfall and provide advertisers with great opportunities to reach their target audience near points of purchase.
With consumers spending more time outside of the home, we asked respondents how often they would visit a shopping centre. 65% of all respondents visit a shopping centre once a week or more. This peaked amongst 35-44s with 83% of females and 69% of males visiting at least once a week or more. Another strong age category is 16-24s with 68% of females and 60% of males. The findings suggest shopping centres are attracting more than just your average shopper as attendance is strong across all categories.
In terms of time spent, 45% of respondents spend about two hours in a shopping centre during a typical visit. 65% of females and 46% of males spend up to 3 hours during a typical visit. DOOH formats such as dPods, iVisions and DX Screens in retail environments help brands extend their messaging along the entire path to purchase. This is a necessary move as consumers are spending more time in retail settings and more time interacting with brands throughout their buying journey.
Following this, we asked respondents about types of activities they take part in during their visit. The chart above demonstrates how there is an appetite amongst consumers to get out and socialise through a range of leisure activities such as visiting a restaurant, the cinema or simply going for a coffee. Shopping centres are truly evolving into ‘leisure centres’ to drive footfall and encourage greater social interactions between visitors.
Leisure activities such as visiting the cinema or a restaurant were the most popular during the weekend. Interestingly, only 26% of respondents shop for groceries during the weekend. When comparing grocery shopping to weekdays, this figure increased by 11% amongst all respondents. This peaked for main shoppers at 43% who said they take part in grocery shopping during weekdays. In terms of age categories, 35-44s shop for groceries during weekdays (51% of females and 40% of males). With this insight in mind, brands can tailor their messaging and contextually target consumers using DOOH. The landmark three-stage research ‘Moments of Truth’ study highlighted the effectiveness of relevance in Digital OOH advertising from the point of view of brain response, ad recall and sales. Key findings from this pioneering study reveal that consumer brain response is 18% higher when viewing relevant content in digital Out of Home campaigns, which in turn leads to a 17% increase in consumers’ spontaneous advertising recall, and ultimately proving that dynamic digital Out of Home campaigns can deliver a 16% sales uplift.
Our ‘Mall Scene’ research highlights how brands can create more interesting advertising and better experiences for consumers via retail environments. The networks now exist in Ireland to make that impact scalable and truly powerful. As we move beyond the third-party cookie, unblockable channels like Dynamic OOH will be more prominent and a bright opportunity lies in contextual targeting.